Subscriptions

How to manage customer subscriptions as an Admin

Cancel a Subscription
A customer calls you and tells you they're moving, need something else, whatever the case they have cancelled. So how do you cancel a subscription on S...
Wed, 18 Nov, 2020 at 9:57 PM
View & Manage Customer subscriptions
Who's on a Subscription and how many meals do they need today? Have no fear, we've got some answers for you.  To see active subscriptions for ...
Wed, 18 Nov, 2020 at 9:57 PM
Skip a Subscription Pickup/Delivery
You can only skip or cancel dates that are within the current billing period. In our system, when you skip a date in a customer's subscription, they ar...
Wed, 18 Nov, 2020 at 9:57 PM
Understanding Meal Auto-Selection
When customers are on a subscription, they have the option to select their meals randomly or have the Sprwt system (your company) randomly select meals for ...
Wed, 18 Nov, 2020 at 9:58 PM
Subscription Billing/Renewal
In this article, “Subscription” refers to the subscriptions created in Admin Dashboard > Kitchen Settings > Weekly Subscription. “subscription” ref...
Wed, 18 Nov, 2020 at 9:58 PM
Why can't my customers select any meals on a subscription
This is the most common question we are asked and we pin-pointed the answer to 3 Error Categories. We recommend you go through these 5 potential scenarios t...
Wed, 26 May, 2021 at 9:53 AM