With Stripe you are able to refund the amount a customer pays back to their bank. You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.

To refund an order to the digital balance is completely free and does not incur any banking fees or stripe penalties. To do this go to customer orders > click on the order ID > and click on the payment ID in the top right corner

This will redirect you to the payment page. On this page you can view all the Stripe payment information; payment details, payment method, and internal sprwt checkout info. To refund back to the customer's credit card click refund. in the top right corner.

Then select Credit Card as the refund method and the amount you wish to refund back to the customer.

To learn more about refunds and the banking process and bank refund fees visit the https://stripe.com/docs/refunds.